Customer Webcast: FirstEnergy

Mobility for Utilities: Hear FirstEnergy
Explain How

Today’s utility, gas, waste and water organizations are undergoing operational landscape changes. Bombarded with aging infrastructures, rising economic demands and new regulatory mandates, those in power generation, transmission and distribution are turning to mobile as the answer.

By mobilizing processes like construction, maintenance, long and short cycle work, fault resolution and customer service these organizations improve response times, communication, productivity and use of their valuable assets.

Learn more, view a webcast replay of FirstEnergy, the largest US investor-owned electric system, and Syclo, the leading mobile provider in the industry, recorded Thursday, October 13 at 10:00 AM CT. While serving more than 6 million customers in six Eastern US states, FirstEnergy was bogged down by paper-driven processes and little visibility into daily operations.

 

 

 

Speakers include:

Michael Bailey, VP of Energy & Utilities, Syclo

  • Discuss the current mobile trends and mobility for utilities

Bob Smaltz, Principle Architect, FirstEnergy

  • Dissection of the entire FirstEnergy mobility story including why they needed mobile, what they purchased and why, connectivity, device selection, user adoption, lesson learned and what’s next

Jeff Owens, Senior Business Consultant, Syclo

  • Product demonstration of the SAP/Syclo co-developed SMART Work Manager For SAP ERP as well as some specific utility functionality

Hear FirstEnergy Discuss:

  • What factors drove them to mobility including the need to increase productivity, reduce false starts and capture more validated data like labor and parts
  • How they bought a prebuilt mobile app and configured it without hard coding or customization to fit their current workflow processes
  • Their IT infrastructure which includes mobile, outage, scheduling, GIS and ERP software along with “tremendous data traffic”
  • What lessons were learned – how they managed connectivity, device selection and user adoption during their deployment
  • The benefits of improved reporting metrics, historical asset data and calculated wrench time
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On Demand