Enhance Customer Service

By definition field service organizations strive to make customers happy by completing repairs or preventing breakdowns. Do service fast and right, your organization guarantees sustainable repeat business. Fail and you fall jeopardy to competitors. Syclo's SMART Mobile Suite gives your organization the edge it needs to satisfy customer demands and soaring service level agreements.

Service Technicians Show Up Prepared

With Syclo's SMART Mobile Suite, field service technicians begin each day prepared for their daily activities. After the first morning login to their mobile device, tablet or laptop, they're able to view an entire days worth of service orders and supporting information from your CRM system and as dispatch or orders change throughout the day, those changes are pushed to users. Armed with the real-time, relevant customer, equipment/asset scheduling and service data they need to do their work productively and accurately, they arrive at your customers sites with the proper knowledge, parts and tools they need for first time resolution. SMART offers them real-time looks into directions, service histories, contract/warranty obligations, job plans, parts needed and more.

First Time Service Resolution

Repeat service visits are costly. Wasted fuel and travel time adds up, not to mention they adversely affect the relationship between you and your customers. It is in the best interest of your organization to complete most of its service appointments in a single visit. With the SMART Mobile Suite, that's possible. Giving service techs SMART, gives them intuitive, intelligent workflow with full views into CRM data so they show up prepared with the knowledge, tools and parts they need to complete the job in the first visit. They don't have to "run out to get a part" or work without access to service history, SMART empowers them to productively deliver high quality, consistent service and keep customers happy.

Onsite Order Closure & Confirmations

With the SMART Mobile Suite, field service technicians can complete service tickets while onsite. They are able to paperlessly, capture and record work and travel times, materials used, problems encountered and actions taken to fix them. They can update customer contacts, record notes and any additional work that may be required or needed. With SMART, they can even capture customer signatures to complete the service order and provide confirmation. Upon closure, the captured information is sent back to your CRM system to update your customer and service records. SMART also speeds your organization's billing cycle. With onsite completion and customer confirmation, invoicing is faster and more accurate while the payment cycle is shortened.