Increase Service Margins
With Syclo's SMART Mobile Suite your field workforce can maximize your service margins (profitability/revenue) on every call. Armed with data in the palm of their hands, field techs optimize travel, increase first-time fix rates, recognize up-sell opportunities and communicate in real-time – all of which saves your organization time and money, making it significantly more profitable.
Paperless Productivity, Do More Work
Service organizations have to strike a balance between superior customer service and cost effective practices. In an economy where everyone is looking to do more with less, using the SMART Mobile Suite can help with staff and resource optimization – offering significant productivity gains. Your field techs show up prepared to complete service orders the first time, reducing expenditures on fuel, vehicle upkeep and travel time. Plus with SMART, redundant paper processes are eliminated. Time previously spent by field techs filling out length forms, carrying them to headquarters and re-keying the data is eradicated. Workers using SMART, capture data as they work ensuring its accuracy and real-time transport to your CRM system. Data is more accurate and techs are able to productively complete more service orders.Capture & Confirm Billable Services & Parts
With Syclo's SMART Mobile Suite, it's easy to turn your field service team into a revenue generating machine. With personal handheld devices, laptops or tablets, every member of your field service workforce is capturing accurate, timely data as they work. SMART ensures all billable services and used parts are precisely record. With SMART service techs can create confirmations onsite. Intuitive workflow prompts them to enter parts and damage codes, problem/actions, work and travel times, expenses and more. They can then have customers immediately sign-off on the confirmation, acknowledging they received quality service and that their problem was solved.
Up-sell Opportunities & Shorter Billing Cycles
Analysts unite in their prediction that service organizations are striving to become increasingly profitability. Syclo's SMART Mobile Suite will enlist your field service technicians to promote up-sell opportunities at your customer sites. With full onsite views into customer accounts they're able to recognize and offer new service plans, extended warranties and other revenue generating opportunities. In addition to up-selling your customers, SMART also allows your organization to shorten its billing cycles. By allowing workers at customer sites to create confirmations and close service orders, you're able to jumpstart your billing cycle. Eliminate any process delays paper might be causing. Invoices are immediately issued, prompting customers to pay faster to decrease the days outstanding and increase service margins.
