West Interactive Launches Mobile Care Solutions

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, a leading provider of hosted and managed automated customer contact solutions, has partnered with Syclo, a market leader in enterprise mobile software, to create and manage self-service applications for wireless devices.

Through the use of Syclo’s Agentry Platform, West Interactive can offer mobile applications that reach a wide range of wireless devices, leverage existing back-end integrations and support various transaction types (e.g., payments, appointment scheduling). Mobile applications by West are cost-effective, scalable, secure, resilient and easy to support. Managing multiple mobile device types and operating systems is simplified with a single platform approach.

Enterprises continue to incorporate mobile into their employee and customer contact strategies and solutions. According to Gartner’s Magic Quadrant for Mobile Consumer Application Platforms (June 2011), by 2014, the demand by enterprises for mobile web adaptation platforms will triple. “Rapid growth of smartphones and consumer mobility - and changing communication preferences - are challenging enterprises to extend mobile solutions to customers without creating silos among their mobile, social, contact center and other channels,” said Pam Mortenson, President of West Interactive. “Our integrated mobile solutions make it possible for companies to have seamless customer interactions across voice and non-voice channels. This partnership extends our ability to develop device and mobile web applications and complements our existing mobile messaging solutions.”

“The integration of Syclo’s Agentry platform with West Interactive’s platform allows West to deliver rich, consumer facing mobile applications that are tightly integrated into a client’s contact center technologies. As consumers rapidly adopt smartphone technology, mobile devices will become the primary method of interacting with customers,” said Richard Padula, CEO of Syclo.

About West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. We help our clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction. We provide advanced technologies and a highly scalable standards-based infrastructure to help businesses more efficiently conduct multi-media transactions. We have the people, technology and experience to handle the simplest or most complex solutions. Services include custom speech applications, customer surveys, network based call routing and analytic services.

West Interactive, a subsidiary of West Corporation, is located in Omaha, Nebraska, and services Fortune 1000 clients in nearly every vertical market. For more information, please call 1-800-841-9000 or visit www.westinteractive.com.

About West Corporation
West Corporation is a leading provider of technology-driven, voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

About Syclo
Since 1995, Syclo has worked with over 750 organizations to create, deploy and manage a variety of mobile applications. Syclo’s software extends corporate systems and databases to a wide range of mobile devices and user types, helping companies cut costs, increase productivity and make better decisions across the board. Together, Syclo’s Agentry platform and prebuilt SMART Mobile Suite applications present a flexible, reliable and cost-effective framework for enabling the mobile enterprise. For more information, visit www.syclo.com or email info@syclo.com