Press Releases
FOR IMMEDIATE RELEASE
ClickSoftware and Syclo Announce Partnership to Deliver Rapid Deployment Scheduling Solution for Asset Management Applications
Companies combine their industry-leading mobile computing and scheduling optimization technologies to offer SMART Schedule, a rapid deployment mobile workforce management solution
Hoffman Estates, Ill., and Burlington, Mass. – September 12, 2005 – Mobile software solutions provider, Syclo and ClickSoftware Technologies Ltd. (Nasdaq: CKSW), the leading provider of workforce and service optimization solutions, have integrated their products to create SMART Schedule, a rapid deployment scheduling and dispatch solution targeted at companies leveraging enterprise asset management (EAM) solutions such as MRO Software's Maximo. Through this agreement, the partners are offering the first pre-integrated, pre-configured scheduling and dispatch solution for the asset maintenance marketplace.
SMART Schedule bridges the gap between the limited work management tools available to maintenance organizations today and the completely automated scheduling optimization solutions deployed by large field service organizations. By leveraging the strength of the industry's most sophisticated optimization engine, ClickSchedule, and utilizing Syclo's Agentry™ mobile technology and domain expertise in asset maintenance, the two companies have developed a tightly integrated solution that can be deployed in a matter of days. For the first time, sophisticated scheduling optimization will be within the reach of asset maintenance organizations with workforces both in the field and inside the four walls of the enterprise.
"The need for improved scheduling tools is equally critical on the plant floor as it is in the field," said Dr. Moshe, BenBassat, founder and CEO of ClickSoftware. "Through our partnership with Syclo we are extending our ClickSchedule solution into the asset maintenance space and filling an important void in the market. We chose Syclo because of their extensive experience within the Maximo installed base and the asset maintenance industry as a whole. Coupled with ClickSoftware's experience with scheduling optimization, the joint experience and products form an excellent vehicle for rapidly delivering the solution."
SMART Schedule assists organizations who maintain physical assets such as equipment, plants, facilities, and fleets to schedule the right person to perform the right work at the right time. Solving this resource management issue enables significant improvements in worker productivity, customer satisfaction and asset reliability. Through pre-configured scheduling rules and business objectives, SMART Schedule provides planners and schedulers with a powerful tool for planning work, dispatching assignments and managing conflicts. When combined with Syclo's mobile solutions leveraging MRO Software's Maximo enterprise asset management system, customers have a complete workforce automation solution that provides visibility into the work order execution process, enabling organizations to dynamically manage work – in real time.
"Maintaining equipment is all about planning and scheduling work; however, due to the complexity of modeling these processes and the difficulty of integrating scheduling tools to EAM systems, few maintenance organizations have leveraged this powerful technology," said Richard Padula, Syclo CEO. "We selected ClickSoftware because they are the clear leader when it comes to scheduling software and offer the most powerful and sophisticated solution in the market. Through our partnership, we are delivering a solution that can be deployed in days rather than months, therefore removing a critical adoption hurdle."
SMART Schedule is now available for shipment.
About ClickSoftware
ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management and business analytics, connecting all organizational levels and functions. The company has offices in Burlington, Mass., and Israel, as well as in Europe and Asia Pacific.
For more information about ClickSoftware, please call 781.272.5903 or 888.438.3308, or visit www.clicksoftware.com.
About Syclo
Syclo is a leading developer of mobile solutions that streamline workflow and maximize productivity. Building on its flagship development platform Agentry™, Syclo offers fully configurable mobile applications that run on a variety of devices and support real-time wireless or offline computing. Syclo's SMART Mobile Suite, the most widely deployed solution for enterprise asset management, includes pre-packaged and pre-integrated applications for maintenance and field service teams. Syclo and its partners utilize Agentry to design, develop and integrate customized solutions on-time and within budget. Over 500 Global 1000 corporations across industries have deployed Syclo's solutions. For more information, visit www.syclo.com, or email info@syclo.com.
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Syclo and Agentry are trademarks of Syclo LLC. All other trademarks are the property of their respective holders.
Copyright © 2005 Syclo LLC. All rights reserved. 51285-809
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