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Syclo Further Streamlines Workforce Operations with the Updated SMART Schedule Mobile Technology

Latest mobile software version includes enhancements that make organizations better able to manage workflow inside and outside of the four walls.

Hoffman Estates, IL – October 26, 2007 - – Syclo, a leading developer of mobile computing solutions, today announced the release of an upgraded SMART Schedule version of its popular dispatch and scheduling product that works with enterprise asset management (EAM) systems. SMART Schedule is powered by Clicksoftware.

While efficiently run field service teams have for years used and benefited from automated scheduling applications that deliver the right service tech to the right location at the lowest cost. They have cut wasteful travel and duplicate visit expenses to complete more service calls that better serve their customers and extend asset life.

A study by the AberdeenGroup research analysts titled “The Convergence of Field Service and Asset Maintenance” details the best practices leading organizations have embraced.

SMART Schedule is an invaluable tool for maintenance and repair operations (M.R.O) that service and maintain physical assets such as mechanical equipment, manufacturing plants and vehicle fleets by allowing them to schedule the best person to perform the most critical work on time. Effectively deploying personnel to address resource management issues on a timely basis is a best practice that leads to significant improvements in worker productivity, customer satisfaction and asset reliability.

Enhancements to the latest version of SMART Schedule support this convergence of M.R.O and field service best practices with its latest enhancements. Those enhancements include support for task dependencies. SMART Schedule offers advanced scheduling options designed to allow schedulers to enforce the order of tasks created in a Maximo job plan. This allows individual tasks maintain their relationship during the assignment process.

SMART Schedules’ Automatic Recovery Mechanism enhancement has been added to the product to ensure when captured information is at risk a notification is sent to alert dispatchers. This functionality comes into play when a device continually tries to link to Maximo, but finds it unavailable.

“Our customers that run efficient field service teams have for years used and benefited from automated scheduling applications that deliver the right service tech to the right location at the lowest cost. The same work force scheduling automation capability is now working its way into the strategic thinking of plant managers. With SMART Schedule they can now cut wasteful foot traffic or vehicle travel and complete more work tickets or service calls and extend asset life,” said Joe Granda, Syclo EVP Marketing.

Working together, ClickSoftware and Syclo have created a rapidly deployable scheduling solution to the Enterprise Asset Management (EAM) marketplace. By combining the power of ClickSchedule with Syclo's mobile technology and asset maintenance domain expertise, the two companies are solving a critical problem for asset maintenance organizations.

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About Syclo
With 12 years of experience and unmatched execution expertise serving over 700 customers, Syclo helps organizations with mobile workforces who must streamline workflow and improve productivity. Syclo delivers quick ROI by offering rapidly deployable mobile software applications built on a 100% configurable mobile Agentry™ platform. Syclo's SMART Mobile Suite includes prepackaged and preintegrated applications for the fastest path to mobilize enterprise systems. Unlike other mobile solutions, Syclo simplifies enterprise wide deployments with a leading strategic architecture for one or more mobile applications while letting you concentrate on business processes. Syclo also sets the standard for adapting to rapid change. For more information, visit www.syclo.com, or email info@syclo.com.

About Clicksoftware

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com.

Syclo and Agentry are trademarks of Syclo LLC. All other trademarks are the property of their respective holders.

For product information contact Brian Nelson
+1 847.713.9125
sales@syclo.com
Syclo EMEA office contact David Hartwell
+44 1372 371031
emea@syclo.com
Media inquires contact Mark Curatolo
+1 847.713.9101
pr@syclo.com