SMART Mobile Suite: IT Asset Management

With SMART for IT Asset Management (ITAM), network administrators, help desk workers and IT technicians use mobile devices to better manage service requests and asset management with remote access to detailed hardware and software data. Eliminate paperwork to work more efficiently, increase productivity and improve quality of service Capture more data for IT asset audits and problem identification Better track IT asset investments, leasing agreements and warranty information to control costs

With the influx of new IT assets in the mix, IT employees face the challenge of managing more laptops, mobile devices, printers and unique user profiles than ever before.

Keep IT Assets Working
SMART ITAM connects IT administrators to critical data that allows them to more quickly and accurately audit IT assets, service move, add and change requests and improve overall performance of IT assets that are critical to keeping business operations running smoothly.  By eliminating paperwork and improving asset tracking, SMART increases productivity and lowers IT costs.

Quickly Resolve Incidents & Work Smarter with IT Details On-Hand
Help desk employees improve on-the-spot decision-making with access to important IT equipment warranties or service level agreements.  In addition, troubleshooting is made easy with the ability to view individual user security permission levels and review software licensing or leasing agreements from mobile devices.

Capture More Detailed Information for Improved Inventory Tracking
Move, Add and Change requests are quickly and accurately completed and updated asset information is instantly uploaded to ITAM and financial systems.  Using bar code or RFID scanners, assets can be quickly identified and attributes (i.e. location, screen sizes, OS, special configurations) are easily updated using pull-down menus.  New software or hardware installations are accurately noted to improve inventory management.