SMART Mobile Suite: Work Manager

Boost productivity and improve on-the-job performance by connecting mobile employees with the critical data they need to better manage work and service requests. Capture more data to populate enterprise systems Better manage workload and lower operating costs Maintain SLAs and exceed customer expectations

SMART Work Manager delivers work orders, daily tasks and service requests to employees working remotely – whether within the four walls, on the plant floor, or out in the field with customers.  Customers report average productivity gains of 15% or more with SMART.

Creating a Paperless Workflow

1. Start – From their mobile devices, workers log on with a user name and password, and easily download new work orders utilizing a docking cradle or a real-time wireless connection.
2. Record-as-You-Work – Following step-by-step job plans, employees verify work completed and status in a timely manner, and access key data points to improve decision-making.
3. Capture – Data is recorded more accurately than with paper.  SMART Work Manager enforces business rules on the mobile device to ensure information is useable.
4. Finish – Workers update customer accounts, place orders, transfer or reassign work to another teammember or complete all required information and update backend systems in an instant.

SMART Work Manager enables specific details such as asset, customer, or transaction histories; and other critical information, to be seamlessly delivered to employees using mobile devices such as PDAs, tablets or laptop computers.  In turn, data is uploaded to enterprises systems to generate follow-up work orders, status reports, customer invoices, charge backs and more.