Superior Field Service with Mobile Technology

Mobile offers field service workers a better, paperless way to access and capture vital service data as they work. From service order assignment to completion, they have real-time (or offline) views into relevant customer, service and equipment data at the point of performance.

Armed with the information they need to show up prepared and do the job right the first time, your field service technicians can increase their productivity, serve your customers better and generate more revenue – all while saving your organization money.

• Satisfy and retain customers with fast immediate resolution and first-visit resolution
• Complete service onsite by capturing travel, expenses, repair time, materials used, category of service and customer's signature
• Full views at the point of performance into service order priority, equipment installations, service history and customer entitlements from warranties, SLAs and contracts
• Ensure accuracy and timeliness of data sent back and forth between dispatch and technician
• Capture all billable services for faster collections and enable techs to up-sell while with customers

SMART Service Manager gives field technicians intuitive, paperless mobile workflow to manage their service orders using wizards, look-ups, drop-downs, menus and more. They're prompted to record things like status changes, materials used and problems/actions.

Real-time or offline, techs know what a customer is entitled to, what equipment they have installed, which service needs to be performed and how it should be billed.

Accurate Onsite Data Access & Capture

• Extend Your CRM
  
  SMART Service Manager offers tight integration to leading CRMs, so you benefit from full enterprise views with one system coordinating and communicating between your field techs, call center, dispatch and headquarters.
  
  
• Works Regardless of Connectivity
  
  Field service organizations rely on the immediate transfer of data. With SMART Service Manager, you can synch with every entry or set your devices to synch at regular intervals. Your workers can even work unconnected should they be in an area where wireless isn't available – we house data on the device, so they work the same regardless.
  
  
• Satisfy & Retain Customers
  
  Workers arrive up-to-speed on customer equipment, contract/warranty obligations, history, parts needed and more, so they're prepared to complete the job in just one visit.