Mobilize Work Orders & Service Requests
Mobile makes it easier than ever for remote workers to access, complete and manage assigned work orders and service requests. Boost productivity and improve on-the-job performance by connecting your employees with the critical data they need to work smarter and faster regardless of wireless connectivity.
- Gain an average of 15-30 minutes of work time per employee, per shift
- Capture 100% of work performed in your enterprise systems
- Maintain SLAs and exceed your customers’ expectations
- Reduce costs by keeping assets running at peak performance
- Preserve an e-audit trail for full regulatory compliance
Whether within four walls, on the plant floor or out in the field, SMART Work Manager offers you on-the-spot views into work orders, service requests, customer information, job plans, safety guidelines, repair histories, parts availability and more. Only Syclo has mastered business rules and validation on the device so whether your employees are online, offline or occasionally connected, the remote user is guided through intuitive, action-driven workflow to ensure they capture all relevant information – including work performed, damage or failure codes, parts used and more.
Creating a Paperless Workflow
- Start – From their mobile devices, remote workers log on with a user name and password and easily download new work orders or service requests utilizing a docking cradle or (if available) wireless connectivity.
- Record-as-You-Work – Following step-by-step intuitive workflow, employees verify work completed and status in a timely manner and access key data points to improve decision making.
- Capture – Data is recorded directly on the mobile device – eliminating the manual data entry, guesswork and administrative costs associated with paper processes.
- Finish – Workers can update customer accounts, place orders, transfer or reassign work, or complete all required information and update your enterprise systems in an instant.
- Tracking - Instant enterprise data uploads means more accurate reporting, planning and scheduling. Plus, an e-audit trail is maintained for full government regulatory compliance.